e are committed to providing quality products to our customers. While we hope that you are always satisfied with your Beyond Glow purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
- Returns must be made within fifteen (15) days of your receipt date for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- We regret that we do not refund original shipping costs with the return.
- Please note on the front side of your receipt or packing slip the reason for your return.
FSI’s Customer Service Department as follows:
Customer Service Department
Farouk Systems, Inc.
880 E. Richey Road
Houston, TX 77073
Certain products sold on the Site are accompanied by a written Limited Warranty, which may be found printed on or delivered with the product. Such Limited Warranty is incorporated in its entirety into these Terms. For products accompanied by a Limited Warranty, your return rights are set forth in that warranty language. For all other products, FSI may in it sole discretion accept or deny your request to return such product.
Farouk Systems Inc. will provide return label only for order that need to be replaced due to malfunction or damaged products. Customer will be responsible for the cost of the label for not satisfied purchase, cancelation or any other reason that is not malfunction or damaged products.